At Vistara, we aim to provide you with the best shopping experience possible. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased from our website https://vistaralights.com/
1. Processing Time
- Order Processing: Once your order is placed, we will process it within 1 business days. Please note that orders are processed Monday through Friday, excluding holidays. Any orders placed after 3 PM local time will be processed the next business day.
2. Shipping Methods & Delivery Times
- Standard Shipping: Our standard shipping method typically delivers within 3-6 business days.
- Express Shipping: For faster delivery, we offer express shipping options that typically deliver within 2-3 business days. Additional charges apply.
3. Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment through the carrier's website.
4. Shipping Address
- Please ensure that your shipping address is correct and complete. Vistara is not responsible for delays or lost packages due to incorrect or incomplete shipping information provided by the customer. If you need to make changes to your shipping address after placing an order, please contact us immediately at vistaralightsanddecor@gmail.com
6. Delayed or Lost Shipments
- While we strive to deliver your order within the estimated delivery times, please note that delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier issues. If your order is significantly delayed or you believe it has been lost, please contact us at vistaralightsanddecor@gmail.com, and we will assist you in resolving the issue.
7. Damaged or Missing Items
- If your order arrives damaged or if any items are missing, please contact us within 24 hours of receiving your shipment. We may request photos and un-cut video of the damaged items or packaging while unboxing for verification purposes. We will work with you to arrange a replacement or refund as needed.
8. Returns & Exchanges
- For information on returns and exchanges, please refer to our Return Policy page.
